Expert Advice & News


Further advice on COVID-19 

Ensuring the safety of customers, tradespeople and engineers is of paramount importance at this time.

UPDATED 19th December 2020 

We continue to evaluate what additional measures we need to take to protect our customer and ourselves. 

Below we set out up to date details we have received from the Government on how we can all continue to stay safe and what you can expect when you have tradespeople visiting your home.

Note: Effective following announcement by the Government on 10/05/2020

The Government advice is as follows:

Call your customer in advance to schedule the job and ensure that the customer and the household are free from the virus. No work should be carried out in a household which is isolating because one or more family members has symptoms or where an individual has been advised to shield, unless it is to remedy a direct risk to the safety of the household, i.e. an emergency or essential repair.

When working in a household where somebody is vulnerable (but has not been asked to shield e.g. where someone is over 70) prior arrangements should be made to avoid any face to face contact where possible.

The trades person should inform the customer in advance of the safety measures you plan to take while completing the jobs and these should, where relevant, include:

  • Wearing PPE (personal protective equipment – face mask, gloves, etc)
  • Maintain appropriate social distancing, recommended 2 metres apart. If not possible for certain tasks, avoid close proximity between individuals for longer than 15 minutes at a time.
  • Tools should not be shared between colleagues or if shared should be disinfected after use, clean all tools after each job.
  • Allocate the same worker to the same household each time there is a visit.
  • Wash hands and use hand sanitiser on arrival at the household and throughout the day.
  • For internal work, arrange for the customer to be in a different location in the property.

The homeowner should clean and disinfect frequently touched external surfaces including external door handles and clean internal surfaces with disinfectant before and after the job.

Ask homeowners to open all internal doors before you arrive to minimise touching of door handles.

Avoid using customers’ toilet or kitchen facilities wherever possible and ensure good ventilation in the area that you are working (open all windows).

Bring your own food and drink to the home, consider taking breaks outdoors and eat away from the customer, or in your van.

Do not engage with customers’ children or pets while undertaking jobs.

If possible, avoid face to face contact with the vulnerable members of the household.

Be extra vigilant with the use of disinfectant in all of the areas that you work in.

If the customer is classed as “Clinically Extremely Vulnerable” by the Government, they’ve been told to continue shielding and self-isolate – only emergency work and essential maintenance should take place.

Get in touch to find out more information ☎️ 020 3488 0883 ⁣