Top tips for being better gas safe than sorry, supplied by the Gas Safe Register: Learn the six main symptoms of carbon monoxide (CO ) poisoning - headaches, nausea, dizziness, breathlessness, collapse and loss of consciousness and teach them to others.  Unsafe gas appliances can put you at risk of CO poisoning, gas leaks, fires and explosions. Check gas appliances for warning signs that they are not working properly e.g. lazy yellow flames instead of crisp blue ones, black sooty marks or ...

If you are experiencing a gas or water emergency and are unable to get a timely response from us or we are unable to attend your property within the hour, please refer to the following information for guidance on seeking further assistance.

GAS LEAK – If you can smell gas or suspect a gas or carbon monoxide leak, turn off the gas at the meter and avoid using any naked flames or electrical switches.  Immediately contact the National Grid on 0800 111999 to report the fault. 

When looking to install a new boiler, it can be confusing to know which boiler is best for you. Under the spotlight today, we take a look at Vaillant and the benefits of installing a new energy efficient Vaillant boiler. The quality and reliability of a Vaillant boiler and the great after sales service are major factors in customers choosing Vaillant when replacing their boiler, but did you know...

Step by step help guide. During low outside temperatures, it’s possible for your condensate pipe to freeze if the pipe terminates outside of your property, as water is passing through the pipe. If this happens, it is most likely that your boiler will fail to start, meaning no heating or hot water. If a frozen condensate pipe is to blame for your boiler failing to start, it means that you have to defrost the water that has built up within the pipe before it will work again. 

The best way to know whether your electrics are safe is to get a qualified electrician to carry out a periodic test (electrical installation condition report). In the UK this should be done every 10 years for a domestic property, 5 Years on a rented property or on change of occupancy, and more often for business premises. If you haven't had one done lately it's really worth getting a quote. For the small cost you layout the peace of mind is priceless! 

Many people lower the normal room temperature when they are sleeping or are not at home. This might seem like a good idea because using less gas saves on energy costs There are a number of problems with this approach. Firstly, your boiler will have to work harder to reach your set ambient room temperature, increasing fuel usage. Secondly, when you get home it will takes some time until the rooms are pleasantly warm.What is the ideal room temperature? Older properties were not design...