We always endeavour to provide the best service and products for our customers. However, we recognise that, on very rare occasions, there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure


Either call us on 020 3488 0883, or email us:


Alternatively, you can write to us:


21 Hurst Road
Buckhurst Hill

(please request proof of receipt if posting)

We aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Please be assured however, due to the nature of our business if your concern requires urgent attention, we will of course prioritise this.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.

If you wish to do so please contact Which? Trusted Traders on 0117 456 6031 or via their website: